Payment and Exchange Policy

Exchange Policy

All purchases made on this website are non-refundable. 
Exchanges can only be made if product is proven damaged at the time of receipt and within 7 days of delivery. An exchange of the item will be issued within 30 days after receiving the returned goods. 

How to return your order:

  1. Notify us through email at, please do make sure it includes below required information
  2. Subject: "ARTCELIO exchange application” and your invoice number
  3. Body:
    • Specify the product code and the quantity that you need to exchange for
    • A photo of the package and indicate the approximate time of receipt
    • A photo of the product showing the time the photo was taken
    • A short description of the defect
Once the email is received and the application is approved, you will receive our confirmation email to return the defect product to our Hong Kong warehouse. Please make sure the returned product is correctly labelled with "ARTCELIO Exchange" and your invoice number.
For all returned products, we will ask below requirements to be met:
  • Item/s must be in original condition with packaging and jewelry box remaining in place
  • Item/s must not have been worn or altered in any way
Unfortunately, we cannot accept any exchange that do not meet the above requirements.
    Exchange cost: We will be responsible for the postage of the exchanged items.

    Product Disclaimer

    All ARTCELIO handmade items may slightly vary in color, shape and size due to the little art technique variances (i.e plating and hand polishing) between each batch of products.  We strive to showcase all of our products as accurately as we can.
    In the event that we sell out of any particular item you have ordered, we will notify you via email of when the item will be back in stock and when we expect to ship it out.

    Allergy Disclaimer: Metals used are quality 925 sterling silver.  Please be advised of any allergies or skin sensitivity.


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